Ear syringing Appointments
The practice has made some changes to our ear syringing process, please click here for more details and here for the patient information leaflet.
Diabetic eye Screening Service - new service provider from 1st April 2017
Click here for more details
Poole Surgery Parking Scheme
At Poole Surgery we have recently contracted with a company who run a parking scheme for us, to enable our patients and genuine visitors to park whilst in the surgery.
Click here for more details
PPG Report 2015-16
See the PPG report for 2015 -16 on the Patient Participation Tab of the Patient Information page.
Asthma- Using Your Inhaler
Are you using the correct inhaler technique? Click here for a guide on how to get the best from your inhaler .
Dorset put’s its best foot forward with launch of the county’s first Leg Club
Download full details here
Do you know the name of your GP? If you don’t and would like to know this information please contact our reception team (after 11am if telephoning the surgery) and they will be pleased to let you know this information.
If you have one of the old NHS ‘registration’ cards then this information is shown on the card.
You may have seen on the news about GP practices receiving visits from the Care Quality Commission (CQC) and the problems that the CQC have found on these sites.
The Adam Practice has been working hard since CQC was founded to meet the standards set and although we feel that we do meet these standards there are still a few areas where we are instigating on-going improvements to continually improve our services.
You may not be aware but we were also a pilot site for the inspections. This meant having an early visit from a CQC inspector who discussed various aspects of the practice including how we looked after our patients, what our processes were and how we implemented these to you. The outcome of this visit provided us with a ‘clean’ bill of health.
However - Please do let us know if you have any concerns about anything within our surgeries, from patient care, to buildings to cleanliness as always you can help us with providing the best possible service to you our patients.
The Adam Practice Partners
Online Appointment Booking
Due to increasing demand for online appointment booking, we have now made more appointments available for booking online. This system helps to relieve pressure from our telephone lines, providing a more efficient service to all our patients. You can book and cancel appointments at your convenience, 24 hours a day.
IMPORTANT PATIENT NOTICE - A&E
During the last 12 months £15,422 was spent on 210 Adam Practice patients who attended the local Accident and Emergency Department, but who chose to leave before receiving treatment or having refused treatment.
1 patient attended 8 times with another attending 6 times in just 12 months. Both chose to leave before receiving / refused treatment.
This behaviour can result in reduced funding for your GP Practice to provide your primary care needs.
Do you know that when people attend A&E, book in and then because there is a wait to be seen, they leave – THERE IS STILL A COST. The basic cost is £56 per visit.
We will be writing to patients who abuse the A&E department in an attempt to influence this unacceptable behaviour. Please help us with your support of this initiative.
Repeat Medications from Out of Hours
Please note that this service is for urgent medical problems if you or your family become unwell and you are concerned about their health whilst our surgeries are closed (namely from 6:30pm – 8:00am Monday to Thursday and from 6:30pm Friday until 8:00am Monday).
This service is not for routine calls, for example running out of medication, getting test results or booking appointments as the Out of Hours services does not have access to our medical database.
Recently the service has complained about the number of patients who are calling for repeat medications. Due to the increase in requests Out of Hours are now only issuing prescriptions for those medications that are deemed medically necessary and only for the number of days before your surgery opens (i.e. maximum of 2) – therefore if you use this service you may be charged for a full prescription but only receive 2 days’ worth of medications!
We would ask all our patients to monitor their medication carefully and order in plenty of time to ensure that you do not run out. Many chemists in the area offer a re-order service to help with this, so please speak to your local pharmacies if you think this may help you. Thank you.
Emailing the Practice
Following our questionnaire last year (results of which can be seen on our Virtual Patient Group page) it was decided to allow patients to email any queries to the practice via our practice email address; firstname.lastname@example.org.
Once received into the practice inbox, the email will be read and forwarded on to the most appropriate person to deal with it. For example, if you have a comment or suggestion your email will be passed to our Patient Services Manager, Lisa Fall or if you have a question about your medication it may be passed on to your GP or the Prescription Clerk in your surgery to deal with. Whatever your query is about we will do our best to read your emails and forward on within 24hours of receipt and answer as soon as we can.
We will be reviewing this new facility over the next 6 months - so if you think it could be improved in any way after using the service please let us know!!
Text Message Reminders
To improve communication with our patients, The Adam Practice would like to contact you via text message to your mobile phone. Some examples where we may contact you are:
- Appointment reminders – to help reduce DNAs.
- Healthcheck reminders – for example a blood pressure check or Asthma review.
- Immunisations – e.g. flu day information.
- To update your smoking status (the government require all practices to do this every 3 years).
Please help us to be more efficient and to focus our resources towards our patients by signing up for our email and text service. CLICK HERE