13th Feb – High Demands on Phonelines & for Appointments

We are experiencing high volumes of calls and long wait times on our phonelines. We ask patients to please use Klinik to contact us for all enquiries, if you have online access via your mobile phone or computer. A step by step guide is shown below. We also currently have high demands for appointments. If

Contact us online. Get help from your GP with our online consultation service.

Surgery Closures/Reduced capacity

As well as being closed on Bank Holidays, The Adam Practice also has reduced capacity of appointments during Protected Learning Time (PLT) events throughout the year. These dedicated training sessions allow GP practice staff the opportunity to learn about the most up to date information on particular subjects and Healthcare priorities in Dorset as well as completing mandatory training.

During these sessions (outlined below), we will close our doors and run an ‘urgent on the day only’ system to allow as many staff as possible to attend.

Our capacity to see patients will be greatly reduced during these times. For all life threatening, medical emergencies please call 999.

Dates in 2024Closure Times/Urgent cases onlyNext Opening Date & Time
Tuesday 6th February 15:30 – 18:3008:00 Wednesday 7th February
Wednesday 6th March 15:30 – 18:3008:00 Thursday 7th March
Thursday 18th April 15:30 – 18:3008:00 Friday 19th April
Tuesday 28th May 15:30 – 18:3008:00 Wednesday 29th May
Thursday 27th June 15:30 – 18:3008:00 Friday 28th June
Thursday 19th September 15:30 – 18:3008:00 Friday 20th September
Tuesday 5th November 15:30 – 18:3008:00 Wednesday 6th November

Lunchtime Surgery Closures

Our surgeries will be closed from 1-2pm on the following dates. Our phonelines will remain open for patients to call.

LytchettMon 6th Mon 3rd Mon 15th Mon 5th Mon 3th Mon 7th Mon 4th Mon 2nd Mon 6th Mon 4th
PooleThurs 6thWed 12thFri 19thWed 14thMon 10thTues 15thFri 15thFri 13thWed 15thMon 11th
HamworthyTues 21stMon 17thThurs 25thMon 19thFri 21thThurs 24thMon 18thTues 17thTues 24thThurs 21st
UptonFri 31stWed 26*Wed 31thMon 26thThurs 27thThurs 31stTues 26thFri 27thWed 29thMon 18th

The Practice will be closed on the following days:

  • Good Friday
  • Easter Monday
  • Early May – first Monday in May
  • Spring Bank Holiday – last Monday in May
  • Summer Bank holiday – last Monday in August
  • Christmas Day
  • Boxing Day
  • New Year’s day

Need to see a doctor? NHS 111 can help

If you need to see a doctor but can’t get to your local practice you may be able to be seen outside of normal practice hours.

Call 111 and if appropriate, the advisor will be able to schedule you an appointment with a GP – it may not be your usual one –  at a local venue. If you could be better treated elsewhere, they will be able to direct you to the best place to suit your needs. 111 is free to call at all times.

Experiencing a mental health problem?

If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service. 

Call the Samaritans

Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.

Call us for free on 116 123

Emergency care

If you or someone you are with finds themselves in a life-threatening situation call 999 and ask for an ambulance. You will be taken to most appropriate place for your needs which in some case may not be your nearest hospital.