Why can’t I just book an appointment to see my GP?

Why can’t I just book an appointment to see my GP? This and its related question, “Why can’t I see a GP”, are clearly at the forefront of all of our minds at present and are often in the Press. We’d like to help address these valid questions by sharing some information and insights into

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Disability Access

We are committed to ensuring patients have equal access to our surgeries. We assess the needs of its disabled patients, or those with mobility or other requirements annually to ensure that their access to services is, as far as practicable, maximised.

Accessible Entrances & Toilets

All our surgeries have accessible entrances and toilets. Hamworthy, Poole & Upton surgeries have automatic entrance doors. Heath Cottage surgery has a wider entrance adjacent to the car park.

Disabled Parking bays

We provide clearly marked clearly marked, wider parking bays at all our surgeries. These are located as follows:

  • Hamworthy – at the front of the premises and one at the bottom of the car park
  • Poole – use the yellow hatched area as you come into the car park
  • Heath Cottage – parking bay close to accessible entrance
  • Upton – marked bays close to the entrance

Disabled parking – Blue badge scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Hearing Impairments 

We have a loop induction system at all our receptions to assist the hearing impaired. Please ask for this to be turned on if you wish to use it. For more information on the loop hearing system visit Hearing Link website.

Some of our staff are trained in Makaton sign language. Please ask if you would like to communicate using this method.

Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information. Owners of assistance dogs will be given the opportunity to tour the practice and the grounds with their assistance dog. This will enable the dog to become familiar with routes throughout the building.

Private room 

We offer private room facilities for patients who may have communication, reading, or writing difficulties. Please ask at reception or telephone ahead of your visit.


The practice provides high-backed and high seat base to assist elderly or disabled patients in standing or sitting. These are located in our waiting rooms.

If you encounter any accessibility problems when you visit our surgeries, please let us know. We are always keen to improve our facilities and welcome suggestions patients have. Please send an email to [email protected] for the attention of the Estates & Facilities Manager.