15th April – High demand for appointments & cancellation of unwanted appointments

Dear Patients, we are continuing to experience high numbers of Klinik submissions and increasing volumes of calls to our telephones. We’d like to reassure you that our clinical staff look through all incoming Klinik forms and will contact patients based on clinical urgency. Please give our clinical triage team time to contact you before contacting

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Volunteering with Us

Volunteers for the Covid Vaccine Clinics

We very much rely on the volunteers to support at the Covid Vaccine Clinics. They help with the marshalling of patients and guide them in to receive their vaccination. They ensure we adhere to all the social distancing that is required, whilst patients are queuing and generally keeping everyone relaxed. The volunteers also help direct patients in the car park. The day is generally split into two sessions, with a morning session and afternoon session. The volunteer rota is arranged to cover these sessions.  It is a friendly environment; we couldn’t run the Vaccine Clinics without their support. We get positive feedback about the volunteers and how helpful and friendly they all are.

Patient Health Champions - Hamworthy Surgery

This initiative currently started at our Hamworthy Surgery and we would like to roll this out across all 4 surgeries in the future. We have patients who volunteer their time to do things to help improve the practice and patient experience. They have done things like ‘Meet and Greet’ in reception and gathered feedback from other patients, which has been used to make some improvements to the practice. We have refurbished the seating area and installed an automatic door, asked patients to complete a form of who their next of kin is, helped marshal at Flu Clinics, called lonely patients, some of which have lost loved ones and become recently bereaved. They are also helping at the Covid Vaccine clinics.

We look to the Champions to make suggestions and then discuss who would like to take part. Some of these activities have been put on hold because of Covid. But we would still like to start a Community Garden, Guided walks, the list is endless.

If you are interested in finding out more about these two roles. Please contact our Community Co-ordinator Paula Best [email protected] or call 01202 339054.