13th Feb – High Demands on Phonelines & for Appointments

We are experiencing high volumes of calls and long wait times on our phonelines. We ask patients to please use Klinik to contact us for all enquiries, if you have online access via your mobile phone or computer. A step by step guide is shown below. We also currently have high demands for appointments. If

Contact us online. Get help from your GP with our online consultation service.

Aggression towards staff

Our staff are currently experiencing an increase in aggression and abuse, both verbally and online.

We recognise that patients may be anxious about their health or frustrated about challenges in accessing our services, but our staff are here to help you and deserve to be able to do their job without fear of aggression or abuse.

We want to maintain a safe environment for our staff and patients and so we will take a Zero Tolerance approach to any abuse or aggression to allow our staff to focus on caring for you.

We would like to publicly thank all our staff who continue to do their best for our patients every day. We are also grateful to patients who have taken the time to use ‘Thank and Praise’ to pass on their thanks to staff who have provided a good service. Please visit https://thankandpraise.com/healthcare-nhs-thanking-wall/ and search for ‘The Adam Practice’ to read the comments or if you would like to add your own contribution.