Changes to prescribing Over The Counter medicines

In-line with NHS England recommendations, NHS Dorset has asked GP teams to stop prescribing medicine and treatment for 35 minor conditions listed on this page. This allows GPs to focus on caring for people who have more complex needs. NHS Dorset wants people to have the confidence to look after themselves where they can. This

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Book an Appointment

From May 23rd 2022, we are introducing a new appointment system using Klinik whereby requests for appointments can be received via telephone or submitted online here.

We encourage those patients who can to contact us online via Klinik including for urgent GP/nursing clinical care.

How to submit a Klinik form online:

To book an appointment you need to complete a Klinik submission through our website. If you are unable to do this, you can also call the surgery and one of our Reception team will do this for you.

Once you have submitted your Klinik form it is sent directly to a clinical triage team who review the information and determine what care pathway is most appropriate i.e pharmacy, GP, Nurse, Specialist practitioner, If you enquire an appointment you will be contacted by the triage administration team, based on the availability you submitted in your form.

There are many different services that the Klinik triage team will refer patients to, which also includes self care, where appropriate.

Completing Online Forms

Completing forms online will save you having to queue on the telephone and affords you the privacy of not needing to disclose information to a member of staff. It also allows our patients who are not as well equipped at using technology to call through via the telephone.

If you do feel you need to speak to a receptionist then please telephone your registered surgery on the numbers below. You will be asked a series of questions (based on our Klink form) and all requests will then be assessed by a clinical member of our Triage Team and you will be offered the most appropriate appointment or service to meet your needs.

We will take into consideration your preferences for who you see and whether this is face to face or via telephone wherever possible, however clinical judgement will be used to ensure we make the most efficient use of the resources available to us.

Hamworthy Surgery - 01202 679234
Poole Surgery - 01202 676111
Upton Surgery - 01202 622339
Heath Cottage Surgery - 01202 632764
Lifeboat Quay - 01202 680111

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment

Telephone Appointments

We offer telephone consultations when deemed appropriate.  By arrangement, patients will be notified which day a telephone appointment will be arranged and advised whether this will be during the morning or the afternoon.  Surgery times run from 8.30 a.m. – 12.30 pm. in the morning and 2.00 p.m. 6.30 p.m. in the afternoon.   We are not able to provide a specific time for telephone consultations to allow for clinics which may be running late due to unavoidable delays such as emergency appointments.  A GP will always endeavour to undertake all phone calls during the specified session (e.g. morning or afternoon) however, we do ask for patient’s understanding is on the rare occasions these calls are delayed.

Please help us

We write to all patients who do not attend appointments and if they persistently miss booked appointments they will be removed from the practice list and asked to find an alternative surgery. We understand that some patients are unable to attend for valid reasons and do provide a number of ways in which you can contact the practice to let us know and re-open the appointment – i.e. via telephone, text and online.

Please work with us to reduce these missed appointments so that we can provide a better service to you our patients. If you are late for an appointment you may be asked to re-book.


If you would like a Chaperone present during your consultation, please advise at reception when booking your appointment or when checking in or alternatively speak to your clinician at any time during your appointment and they will either arrange for a chaperone to be present or re-arrange your appointment for when one is available.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.