Flu Clinics update – 24/11/21

Our Flu Clinics have now commenced and invitations are gradually being sent out. Please note that due to vaccine stock delivery constraints, we continue to send invitations in stages to match vaccine supply, so you may not receive an invitation at the same time as someone else who is eligible. Thank you for your patience

Book an Appointment

Due to the current Covid-19 pandemic we have limited capacity to see patients face to face. For this reason all patients will have a telephone appointment with a clinician in the first instance. You may then be asked to attend a face to face appointment by the clinician if they decide it is clinically appropriate.

To book an appointment please telephone your registered surgery. You can find our contact numbers below:

Hamworthy Surgery

306 Blandford Road
Dorset BH15 4JQ

Tel: 01202 679234

Poole Surgery

117 Longfleet Road
Dorset BH15 2HX

Tel: 01202 676111

Upton Surgery

Upton Cross
Dorset BH16 5PW

Tel: 01202 622339

Heath Cottage Surgery

40 High Street
Lytchett Matravers
Dorset BH16 6BG

Tel: 01202 632764

Please use our Surgery Pod in the waiting area to check your blood pressure or weight. 


You can also book and cancel *appointments using SystmOnline, use the ‘login’ button below to access your account or click ‘Register for online services’ to sign up. *Booking and cancelling appointments are currently unavailable during the Covid-19 pandemic.

SystmOnline allows you to book and cancel appointments online, at your convenience. You will need a unique username and password to log in. This must be generated by our reception staff, so please access our “register for online services” button for further information on how to do this.

The Practice offers a wide range of appointments which can be booked in advance by up to several weeks if required.

If you need to be seen soon we will offer an appointment as soon as possible with the next available Health Care Professional (HCP); be it a Doctor, Nurse Practitioner, Nurse or other HCP. If your problem is very urgent the receptionist will ensure you are seen on the same day although in both instances we cannot guarantee that you will be seen by your usual practitioner or at a specified time due to demand.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment

Please help us

We write to all patients who do not attend appointments and if they persistently miss booked appointments they will be removed from the practice list and asked to find an alternative surgery. We understand that some patients are unable to attend for valid reasons and do provide a number of ways in which you can contact the practice to let us know and re-open the appointment – i.e. via telephone, text and online.

Please work with us to reduce these missed appointments so that we can provide a better service to you our patients. If you are late for an appointment you may be asked to re-book.


If you would like a Chaperone present during your consultation, please advise at reception when booking your appointment or when checking in or alternatively speak to your clinician at any time during your appointment and they will either arrange for a chaperone to be present or re-arrange your appointment for when one is available.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.