Flu Clinics update – 24/11/21

Our Flu Clinics have now commenced and invitations are gradually being sent out. Please note that due to vaccine stock delivery constraints, we continue to send invitations in stages to match vaccine supply, so you may not receive an invitation at the same time as someone else who is eligible. Thank you for your patience

Access Your Test Results

SystmOnline

All results are read by doctors and attached to your electronic health record. If you have online access to your record, you may view results via SystmOnline. You will need a unique username and password to log in. This will be generated by our reception staff, please access the “Register for online services” button shown below to register.

The receptionists are empowered to give results over the telephone; however the doctor may have indicated the wish to discuss results with you, in which case you will be offered a telephone consultation.

We would like you to telephone for results after 1:00pm

Results will only be given to the patient unless:

  • the patient is under 14 years of age or
  • the individual has given express agreement or
  • the practice is notified that the patient has a Carer who will be responsible for obtaining results for the patient

You will be asked for some personal details when calling, this is to confirm your identity. The receptionist has the right to refuse the release of medical information if he/she feels that it does not pertain to the person calling. We hope that our patients find our high standards of confidentiality satisfactory with regard to releasing this type of information.

If the test was arranged by your hospital consultant

If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice. If the consultant’s secretary or colleague inform you they will send the results to your GP, explain that you want the results from the specialist who arranged them who is in by far the best place to give appropriate advice.

Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Information about your laboratory tests

For information on what your laboratory test results mean please visit Lab Tests Online.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen.

Failure to do so may mean that the test will need to be repeated – Please note that when bringing in a sample to the surgery, only samples in the correct container can be accepted. These are available from reception.