15th April – High demand for appointments & cancellation of unwanted appointments

Dear Patients, we are continuing to experience high numbers of Klinik submissions and increasing volumes of calls to our telephones. We’d like to reassure you that our clinical staff look through all incoming Klinik forms and will contact patients based on clinical urgency. Please give our clinical triage team time to contact you before contacting

Contact us online. Get help from your GP with our online consultation service.

Covid-19 Community Support

Contents

  1. Volunteer Groups
  2. Carers Support
  3. Prescription Delivery Services
  4. Mental Health / Support Helplines
  5. Information in Alternative Formats

Volunteer Groups

Below is a list of the several local volunteer groups available to the vulnerable population and those who are self-isolating.

Poole Covid-19 Community support

General support inc. Prescription delivery and Food shopping.

Mainline – 01202 925398 (for elderly without internet)

Website: Poole – Covid-19 Community Support

Facebook: @PooleCovid19CommunitySupport

Please complete the form on the website or call the mainline if you do not have access to the internet.

Bournemouth/Christchurch/Poole (BCP) ‘Together We Can’

General support inc. Food delivery, vet care but NOT for prescriptions or transport.

Mainline: 0300 123 7052

Website: BCP Council

Hours: 8am to 8pm, 7 days a week

Please call main helpline number to register for support.

Volunteers will be be allocated to a person on a one to one basis.

Dorset Council Community Response

Providing general support to the vulnerable and isolating population.

Mainline: 01305 221022

Website: Dorset Council

Hours: 8am to 8pm, 7 days a week.

Email: [email protected].

Please call the main helpline.

Carer Support

Carers Support Dorset

Mainline: 0800 368 8349

Website:  Carer Support Dorset  

Call the main helpline. 

Carers Resource Information and Support (CRISP) for Bournemouth, Poole and Christchurch.

Mainline: 01202 458204

Website:  CRISP

They offer advice, information and guidance relating to the coronavirus.

Þ Call the main helpline.

 The Leonard Trust Carers Helpline 

Available to all voluntary unpaid carers in Dorset.

Mainline: 01202 698325 or Text 07742 868002

Hours: Monday to Friday, 10am to 2pm

They will provide practical, financial and emotional support to carers.

Call main helpline.

Age UK

This service is for older people, their families, friends and carers.

Local helpline: 01305 269444

Email: [email protected]

National Helpline: 0800 055 6112

Hours: 7 days a week, 8am to 7pm.

Age UK are coordinating requests for help with issues relating to loneliness and isolation, or support in accessing items such as food, cash or medication. Support is available to all residents within the Dorset Council area.

Prescription Delivery Services  

You may prefer to have your prescription delivered to your door at this time and there are many options to do this. We have comprised a small list below of some online pharmacy delivery services.

  • Payment as usual for prescriptions unless you are eligible or have pre-payment card
  • Delivery costs may apply
  • Orders may take longer than usual and to allow at least 7-14 days

 (please note: The Adam Practice is not affiliated with any of these organisations and the patient registers independent of the practice and at their own risk).

Pharmacy2u

Mainline: 0113 265 0222

Website: Pharmacy2u
Hours: Monday to Friday 9:00am – 5:00pm, Saturday 8:30am – 1:00pm (Emergency calls only)

Register online, by phone (delay in answering) or by post (printing off form online, or call to request form).

Echo

Mainline: 0208 068 8067

Website:  Echo

Email: [email protected]

Hours: 9:30am to 5:30pm Monday to Friday

Register online. Use secure messaging online or email for support. Currently have a waiting list.

Boots

Mainline: 0345 121 9040

Website: Boots

Hours: 8.30am to 7.00pm Monday to Friday, 8.45am to 5.00pm Saturday to Sunday

Þ Complete the online form.

Well+

Mainline: 01782 597313

Website:  Well

Email: [email protected]

Hours: Monday to Friday, 8.30am to 6pm, Saturday 8.30am to 12.30pm

 Sign up online using an email address.

Asda Pharmacy 

Mainline: 01202 207010

Þ Sign up please call the above number.

The service is available for people who are extremely vulnerable, over 60s those who are isolating.

PRC Streamline Taxis – Approved NHS Medical Transport Provider

Mainline: 01202 37 37 37

Website: PRC Streamline

Delivering prescriptions, food shopping, take aways and more.

Mental Health /Support Helplines 

Mental Health Helplines can be found HERE on the NHS website

Pramacare – Friendship Helpline

A helpline to support those of you who may be feeling isolated and just want to hear a friendly voice.

Mainline: 01202 022987

Hours: 8am to 9pm, 7 days a week

More information can be found at Pramacare

Coronavirus information in Alternative Formats

To download information in alternative languages and easy read please see; UK Government Publications COVID-19

Patients with difficulty hearing can call 18001 111 on a textphone or access the NHS 111 British Sign Language (BSL) through NHS UK.