Telephone number: 01202 676111
Hamworthy Surgery
306 Blandford Road, Hamworthy, Poole, BH15 4JQ
Opening Times:
- Monday – 8:00am – 6:30pm
- Tuesday – 8:00am – 6:30pm
- Wednesday – 8:00am – 6:30pm
- Thursday – 8:00am – 6:30pm
- Friday – 8:00am – 6:30pm
- Saturday and Sunday – Closed
Poole Surgery
117 Longfleet Road, Poole, Dorset, BH15 2HX
Opening Times:
- Monday – 8:00am – 6:30pm
- Tuesday – 8:00am – 6:30pm
- Wednesday – 8:00am – 6:30pm
- Thursday – 8:00am – 6:30pm
- Friday – 8:00am – 6:30pm
- Saturday and Sunday – Closed
Upton Surgery
Upton Cross, Poole, Dorset, BH16 5PW
Opening Times:
- Monday – 8:00am – 6:30pm
- Tuesday – 8:00am – 6:30pm
- Wednesday – 8:00am – 6:30pm
- Thursday – 8:00am – 6:30pm
- Friday – 8:00am – 6:30pm
- Saturday and Sunday – Closed
Heath Cottage (Lytchett) Surgery
40 High Street, Lytchett Matravers, Dorset, BH16 6BG
Opening Times:
- Monday – 8:00am – 6:30pm
- Tuesday – 8:00am – 6:30pm
- Wednesday – 8:00am – 6:30pm
- Thursday – 8:00am – 6:30pm
- Friday – 8:00am – 4:00pm*
- Saturday and Sunday – Closed
* Phonelines are still available until 6:30pm and acute appointments will be offered at another branch.
Lifeboat Quay Medical Centre
Unit A Lifeboat Quay, Poole, Dorset, BH15 1AE
Tel: 01202 680111
Opening Times:
- Monday – 8:00am – 6:30pm
- Tuesday – 8:00am – 6:30pm
- Wednesday – 8:00am – 6:30pm
- Thursday – 8:00am – 6:30pm
- Friday – 8:00am – 6:30pm
- Saturday and Sunday – Closed
Extended Hours
We do extended hours across our surgeries between the hours of 18:30 – 20:00 Monday to Friday and 9:00 – 17:00 on a Saturday, however these times are for booked appointments only. There is no reception staff during this time. These extended hours appointments may be offered at another site but this will be made clear at the time of booking.
| Monday | Tuesday | Wednesday | Thursday | Saturday |
| Lifeboat Quay Surgery | Poole Surgery | Upton Surgery | Lytchett Surgery | Hamworthy Surgery |
Our surgeries are open between 8:00 and 18:30 Monday to Friday. Our phonelines are only answered by receptionists during our main opening hours 8:00 – 18:30 Monday to Friday.
You can contact the practice via telephone, by popping into reception or by filling out an online form via Klinik.
We ask that you use the Klinik form where possible so we can keep our phone lines free for those who do not have access online. We do not have a patient email address, please send all enquiries through the general enquiries tile on the homepage of Klinik.
Whether you contact the practice in person, by phone, or online, your enquiry will be dealt with equally.
We have introduced 4 main options for patients to choose from when contacting us via telephone. This way we can help direct call traffic as efficiently as possible and stop long queues forming.
Below are the new options to choose from:
- Press 1 – to cancel an appointment
- Press 2 – Prescription enquiries (please note we DO NOT take prescription requests over the telephone)
- Press 3 – If you feel unwell, to get help with a new or existing health problem (press 1), or to discuss a Klinik form you have already submitted please (press 2)
- Press 4 – For help with anything else
Option 3 should be used if you want to complete a new Klinik form to help with a new or existing health problem and to request an appointment. Option 3 should also be used if you have already submitted a Klinik form and you need to discuss this further.
Accessibility
- Disabled parking
- Disabled WC
- Induction loop
- Signing service available
- Translation service available
- Step free access
- Wheelchair access
- Breastfeeding welcome
Parking
- Car Parking
- We operate a parking enforcement scheme at our Poole and Lifeboat Quay sites to ensure parking spaces are available for our patients, visitors and staff whilst in the surgery. Please enter your vehicle registration at reception.
- Cycle parking
- Disabled parking
Public Transport
- All our sites are accessible via public transport, mainly via busses.
- Lifeboat Quay surgery is 0.2 miles from Poole Train Station.
- Poole surgery is 0.7 miles from Poole Train Station.
- Hamworthy surgery is 0.6 miles from Hamworthy Train Station
- Upton surgery is 1.1 miles from Hamworthy Train Station
The Practice will be closed on the following Bank Holiday days:
- Good Friday
- Easter Monday
- Early May – first Monday in May
- Spring Bank Holiday – last Monday in May
- Summer Bank holiday – last Monday in August
- Christmas Day
- Boxing Day
- New Year’s day
Surgery Closures/Reduced capacity
As well as being closed on Bank Holidays, The Adam Practice also has reduced capacity of appointments during Protected Learning Time (PLT) events. These dedicated training sessions allow GP practice staff the opportunity to learn about the most up to date information on particular subjects and Healthcare priorities in Dorset as well as completing mandatory training.
During these sessions (outlined below), we will close our doors and run an ‘urgent on the day only’ system to allow as many staff as possible to attend.
| Dates in 2024 | Closure Times/Urgent cases only | Next Opening Date & Time |
| Tuesday 6th February | 15:30 – 18:30 | 08:00 Wednesday 7th February |
| Wednesday 6th March | 15:30 – 18:30 | 08:00 Thursday 7th March |
| Thursday 18th April | 15:30 – 18:30 | 08:00 Friday 19th April |
| Tuesday 4th June | 12:00 – 15:00 | 15:00 Tuesday 4th June |
| Thursday 27th June | 15:30 – 18:30 | 08:00 Friday 28th June |
| Thursday 19th September | 15:30 – 18:30 | 08:00 Friday 20th September |
| Tuesday 5th November | 15:30 – 18:30 | 08:00 Wednesday 6th November |
Lunchtime Surgery Closures 2025
Please see below details of when each site has a lunchtime closure from 1-2pm. Our phonelines and other sites will remain open and able to help you.
| Site | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| Lytchett | Thu 23rd | Wed 19th | Fri 21st | Wed 23rd | Thu 22nd | Thu 19th | Mon 21st | Fri 22nd | Wed 24th | Thu 23rd | Thu 20th | Mon 22nd |
| Poole | Mon 6th | Wed 5th | Tue 4th | Thu 3rd | Thu 8th | Mon 2nd | Tue 8th | Wed 6th | Fri 12th | Tue 7th | Wed 5th | Thu 11th |
| Hamworthy | Tue 14th | Wed 12th | Tue 11th | Tue 14th | Wed 14th | Thu 12th | Tue 15th | Fri 15th | Tue 16th | Thu 16th | Mon 10th | Tue 16th |
| Upton | Mon 27th | Mon 24th | Fri 28th | Mon 28th | Fri 30th | Mon 23rd | Tue 29th | Thu 28th | Mon 29th | Thu 30th | Tue 25th | Fri 19th |
| Lifeboat Quay | Fri 10th | Thu 27th | Tue 18th | Mon 7th | Tue 27th | Fri 8th | Fri 25th | Tue 12th | Wed 3rd | Fri 3rd | Tue 18th | Wed 3rd |
What to do When We Are Closed
If you need medical help when the practice is closed, there are other services available to help you.
Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
Experiencing a mental health problem?
If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service.
Call the Samaritans
Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year. Call for free on 116 123