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About Us

Telephone number: 01202 676111

See below for individual surgery opening times:

117 Longfleet Road, Poole, Dorset, BH15 2HX

Carpark – monitored parking please enter your registration at the front desk when signing in.

Opening Times:

  • Monday – 8:00am – 6:30pm
  • Tuesday – 8:00am – 6:30pm
  • Wednesday – 8:00am – 6:30pm
  • Thursday – 8:00am – 6:30pm
  • Friday – 8:00am – 6:30pm
  • Saturday and Sunday – Closed

Upton Cross, Poole, Dorset, BH16 5PW

Opening Times:

  • Monday – 8:00am – 6:30pm
  • Tuesday – 8:00am – 6:30pm
  • Wednesday – 8:00am – 6:30pm
  • Thursday – 8:00am – 6:30pm
  • Friday – 8:00am – 6:30pm
  • Saturday and Sunday – Closed

40 High Street, Lytchett Matravers, Dorset, BH16 6BG

Opening Times:

  • Monday – 8:00am – 6:30pm
  • Tuesday – 8:00am – 6:30pm
  • Wednesday – 8:00am – 6:30pm
  • Thursday – 8:00am – 6:30pm
  • Friday – 8:00am – 12.30pm*
  • Saturday and Sunday – Closed

* Phonelines are still available until 6:30pm and acute appointments will be offered at another branch.

Unit A Lifeboat Quay, Poole, Dorset, BH15 1AE
Tel: 01202 680111

Carparking – monitored system, please enter your car registration at the front desk when signing in for your appointment

Opening Times:

  • Monday – 8:00am – 6:30pm
  • Tuesday – 8:00am – 6:30pm
  • Wednesday – 8:00am – 6:30pm
  • Thursday – 8:00am – 6:30pm
  • Friday – 8:00am – 6:30pm
  • Saturday and Sunday – Closed

We do extended hours across our surgeries between the hours of 18:30 – 20:00 Monday to Friday and 9:00 – 17:00 on a Saturday, however these times are for booked appointments only. There is no reception staff during this time. These extended hours appointments may be offered at another site but this will be made clear at the time of booking.
 
Monday - Lifeboat Quay Surgery
Tuesday - Poole Surgery
Wednesday - Upton Surgery
Thursday - Lytchett Surgery
Saturday - Hamworthy Surgery

306 Blandford Road, Hamworthy, Poole, BH15 4JQ
 

Opening Times:

  • Monday – 8:00am – 6:30pm
  • Tuesday – 8:00am – 6:30pm
  • Wednesday – 8:00am – 6:30pm
  • Thursday – 8:00am – 6:30pm
  • Friday – 8:00am – 6:30pm
  • Saturday and Sunday – Closed

Our phonelines are answered by receptionists during our main opening hours 8:00 – 18:30 Monday to Friday (excluding extended hours)

Contact us online via a Systmconnect health form.

We ask that you use the health form where possible so we can keep our phone lines free for those who do not have access online. We do not have a patient email address, please send all enquiries through the general enquiries tile on the homepage of Systmconnect.

Whether you contact the practice in person, by phone, or online, your enquiry will be dealt with equally.

Accessibility

  • Disabled parking
  • Disabled WC
  • Induction loop
  • Signing service available
  • Translation service available
  • Step free access
  • Wheelchair access
  • Breastfeeding welcome

Parking

Public Transport

  • All our sites are accessible via public transport, mainly via busses.
  • Lifeboat Quay surgery is 0.2 miles from Poole Train Station.
  • Poole surgery is 0.7 miles from Poole Train Station.
  • Hamworthy surgery is 0.6 miles from Hamworthy Train Station
  • Upton surgery is 1.1 miles from Hamworthy Train Station

The Practice will be closed on the following Bank Holiday days:

  • Good Friday
  • Easter Monday
  • Early May – first Monday in May
  • Spring Bank Holiday – last Monday in May
  • Summer Bank holiday – last Monday in August
  • Christmas Day
  • Boxing Day
  • New Year’s day

Assistance dogs

Assistance dogs are welcome on our premises. We kindly ask that you let us know in advance of your visit to the surgery that you will bring an assistance dog. If you carry an ID book it would be useful to see this so we can record this on your records to ensure you can access our services easily. Depending on the clinical care you require we may make reasonable adjustments to meet infection control policies.
Emotional support animals (ESAs) are not defined in the Equality Act 2010, however dependent on the circumstances in each case, our practice will consider reasonable adjustments to give access to a disabled person’s ESA. We are committed to having an inclusive policy that allows for consideration of individual circumstances. 
Assistance dogs are highly trained and the owner has a responsibility to ensure their dog is well behaved and supervised throughout the visit and must ensure an assistance dog:
 
  • Is physically fit before visiting the practice. If pets become ill, diagnosis and treatment by a vet must be sought
  • Is kept on a lead throughout the visit and clearly identified as an assistance dog
  • Is discouraged from jumping, scratching and licking
  • Does not come into contact with open wounds
  • Is of an acceptable hygienic standard, i.e., not wet, muddy, etc.
  • Is exercised and has had its toileting and feeding requirements met
  • Has claws trimmed to reduce the risk of scratches
  • Is regularly groomed and checked for signs of infection or other illness
  • Has received the relevant inoculations and is wormed on a regular basis

Surgery Closures/Reduced capacity

As well as being closed on Bank Holidays, The Adam Practice also has reduced capacity of appointments during Protected Learning Time (PLT) events. These dedicated training sessions allow GP practice staff the opportunity to learn about the most up to date information on particular subjects and Healthcare priorities in Dorset as well as completing mandatory training.

During these sessions (outlined below), we will close our doors and run an ‘urgent on the day only’ system to allow as many staff as possible to attend.

Dates in 2026 Closure Times/Urgent cases only Next Opening Date & Time
Tuesday 16th June 3:30pm – 6:30pm Wednesday 17th June at 8:00am
Thursday 10th September 3:30pm – 6:30pm Friday 11th September at 8:00am
Tuesday 24th November 3:30pm – 6:30pm Wednesday 25th November at 8:00am

Lunchtime Surgery Closures 2026

Please see below details of when each site has a lunchtime closure from 1-2pm. Our phonelines and other sites will remain open and able to help you.

Site Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Lytchett Thu 23rd Wed 19th Fri 21st Wed 23rd Thu 22nd Thu 19th Mon 21st Fri 22nd Wed 24th Thu 23rd Thu 20th Mon 22nd
Poole Mon 6th Wed 5th Tue 4th Thu 3rd Thu 8th Mon 2nd Tue 8th Wed 6th Fri 12th Tue 7th Wed 5th Thu 11th
Hamworthy Tue 14th Wed 12th Tue 11th Tue 14th Wed 14th Thu 12th Tue 15th Fri 15th Tue 16th Thu 16th Mon 10th Tue 16th
Upton Mon 27th Mon 24th Fri 28th Mon 28th Fri 30th Mon 23rd Tue 29th Thu 28th Mon 29th Thu 30th Tue 25th Fri 19th
Lifeboat Quay Fri 10th Thu 27th Tue 18th Mon 7th Tue 27th Fri 8th Fri 25th Tue 12th Wed 3rd Fri 3rd Tue 18th Wed 3rd
What to do When We Are Closed

What to do When We Are Closed

If you need medical help when the practice is closed, there are other services available to help you.

Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
 

Experiencing a mental health problem?

If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service. 
 

Call the Samaritans

Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year. Call for free on 116 123