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About Us

Key Information:

  • Start Online: For most medical issues, the best way to reach us is by using this form. You can submit a request at any time during the day or early evening.
  • The Triage Process: Our clinical team reviews every form to make sure you are matched with the professional best suited to your specific needs.
  • Expert Team: You may be connected with an Advanced Nurse Practitioner, Clinical Pharmacist, First Contact Physiotherapist, or a GP depending on your condition.
  • Accessibility: If you cannot use the online form, our reception team can complete it on your behalf over the phone or at the front desk.

What Happens Next?

To make sure you receive the fastest and most appropriate care, we ask that you provide as many details as possible about your symptoms or query. Our team will assess your information and direct you to the right health professional or service.

Contact us online

When to Contact Us

While our online service handles most routine and urgent requests, please observe the following safety guidelines:

  • Life-Threatening Emergencies: If you have a life-threatening emergency (such as severe chest pain, stroke symptoms, or heavy bleeding), you must call 999 immediately.
  • Urgent Medical Help: If your problem is medically urgent but not life-threatening, and you need help when the surgery is closed, please call 111.

Further Information

For more detailed information about how our team operates and the different types of clinics we offer, please visit our appointments page.

Learn more about our appointment system