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About Us

Key Information

  • The Adam Practice is introducing a faster online system so you can contact us without relying on the 8am phone rush or completing long, static forms.
  • The system uses a quick chat that adapts its questions to your answers. If your symptoms mean you need to see a clinician, you can choose a time and schedule your appointment on screen.
  • Human clinicians at The Adam Practice continue to oversee your care, and the system is designed to identify urgent warning signs so urgent requests can be prioritised.
  • Our phone lines and reception desk remain open. The online triage service will initially be available from 8am to 6.30pm, Monday to Friday, and it is not a replacement for emergency care.

What Is Changing?

In the past, you may have needed to wait until 8am to call the practice or complete long, static online forms. The new system is designed to make contacting us quicker and more convenient.

Instead of asking a long list of general questions, it works as a chat and adapts to your answers in real time.

How Will I Get the Right Care?

If your symptoms mean you need to be seen by a clinician, the system allows you to choose your time and schedule your appointment there on the screen.

Human clinicians at The Adam Practice continue to oversee your care while the system gathers the information we need.

What Happens If My Symptoms Are Urgent?

The system is designed to spot urgent warning signs. If your symptoms are urgent, your request can be moved to the front of the queue rather than following the normal wait.

Is My Information Secure?

The new system has the highest level of NHS approval and keeps your medical data secure.

Human clinicians at The Adam Practice remain responsible for overseeing your care.

What If English Is Not My First Language?

The system can automatically translate into more than seventeen different languages, so you can explain your symptoms in the language that is most comfortable for you.

Can I Still Phone or Speak to Reception?

Yes. Our phone lines and reception desk remain fully open for people who cannot use the internet or prefer to contact us another way.

As more routine requests are handled online, this should also help reduce phone queues for patients who still need to call.

When Is the Online Service Available?

To begin with, the new triage service will mirror our opening hours of 8am until 6.30pm, Monday to Friday.

In future, we hope to keep the system available 24 hours a day, 7 days a week so you can complete a health form when it is convenient for you. We will let you know when this becomes active.

What Should I Do in an Emergency?

The online system is not a replacement for emergency care. If you have a life-threatening medical emergency, dial 999 or visit A&E.

Last reviewed: 7 August 2026

Next review due: 7 August 2029